Professional Profile

Energetic, versatile and hands-on individual, with a depth of experience in Administration and Information Technology. Highly motivated and committed organiser and team player who forges strong working relationships while leading by example. Analytical problem-solver with outstanding interpersonal and customer care skills.

Work Experience

January 2014—February 2016

IT Support Engineer

Link IT Support, Full-Time


Provide first line, remote, support for customers. Specifically in the areas of server and workstation monitoring and maintenance, anti-virus protection, website hosting (including email), website coding and the Windows Operating System (both desktop and server versions).

Note: This is a continuation of my previous employment as that company was bought by this one.

August 2007—January 2014

IT Support Engineer

Lushsoft, Full-Time


Code, implement and support static and dynamic websites, including e-commerce, on both Windows and Linux servers. Additionally, provide first line, remote, support for other services offered by Lushsoft including: website hosting, secure online backup, broadband provision, and Voice over IP.

April 1990—April 2003

Personnel Administrator

Royal Air Force, Full-Time


Seven assignments within the UK in a host of Human Resources/Administrative roles including personal assistant, Human Resources team member, Royal Air Force law administration, honours and awards processing, database technician and, finally, upgrading computer systems. Overseas, I undertook 2 operational deployments: a Human Resources team member (HQ British Forces Falkland Islands, 1994) and Human Resources/Discipline Manager (No 303 Signals Unit Detachment Byron Heights, 2001).

Technical Skills

Advanced, 17 Years

HTML & CSS


Self-taught in HTML and CSS starting with HTML 4.01 and integrating CSS when that standard was released. Now proficient in HTML5 and CSS3.

Intermediate, 10 Years

PHP & MySQL


Self-taught in PHP and MySQL using stand-alone web applications as well as custom additions to WordPress websites.

Intermediate, 10 Years

WordPress


Developed and maintained a number of WordPress installations from blogs to complex content-management systems.